Mobile Associate Engagement

The ultimate advantage of mobile technology applied to any customer service process lies in its ability to create personal connections and build trust in the place where your customer ‘lives’ with your brand. Bringing the ‘point of sale’ to the customer instead of bringing the customer to the point of sale enables a level of engagement that energizes both customers and associates.

Mobile Associate Engagement has the ability to:

  • Empower your team to bring visibility, immediacy and expertise to the customer experience;
  • Enrich the service relationship by ensuring that defined processes are easily and consistently followed;
  • Guide customer decision-making down the ideal path for that individual; and
  • Ensure positive customer experiences and track customer feedback

We design programs and tools that allow our clients to get the most out of their associate/customer relationships and help deliver the highest levels of performance and service.


Our products and services are designed to create immediacy, generate loyalty, and add value by leveraging the mobile platform as the central hub of customer communication.
Mobile Strategy

Everything we do starts with Mobile Strategy; the creation of a clearly defined and strategically-sound plan that aligns with our client’s organizational goals.

VIP Messaging

Powerful technological capabilites that enhance the customer experience and establish trust, convenience, personalization and performance.

Mobile & Hybrid App Development

The mobile app has become the indisputable first-touch for all branded commerce and two-way engagement.

User Experience

Mapping the Customer Experience and ensuring that the customer journey anticipates your needs is essential. This is how we make sure our users are constantly driven to engage our clients more deeply.

Mobile Associate Engagement

The ultimate advantage of any program lies in the ability to use mobile to create human to human personal connections that inspire associates, build trust, and deliver outstanding results.

Analytics and Reporting

Inspiring customer moments are created and measured by having insights into customer behavior, status, location, and habits. Delivering on the promise requires a 360 degree view of the customer.