“I ask all the questions necessary in order to obtain the information I need. And I try to catch all of the details when reviewing product or process quality. It’s like finding all the pieces to a puzzle.”
When meeting Pia, it’s easy to think you’re in the presence of a shy person—at first. She isn’t one to dominate conversations, and she doesn’t interrupt others. She has a soft smile and gently nods along in conversation, all the while keeping her dark brown eyes focused on you. You know she is listening, consciously.
But after more time with Pia, you realize she isn’t shy—she’s intentional: intentional with what she says and how she says it, always searching for just the right words to express an opinion or share ideas.
And once she gets going, she’s off.
We’re speaking during a break at the Conscious Capitalism Conference in Chicago, a conference that has clearly inspired and energized her. “The speakers here have such passion,” she says, “and so many ideas that I would like to apply to VMBC. LEAN is one of the first things I want to look into.” LEAN, she explains, is “a methodology to analyze processes. It helps you create a better end solution or product for your customer, with less waste and errors.”
And with that opening, Pia launches into an explanation of her role at VMBC, how she wants to help VMBC achieve future success, and why she feels so lucky to be working there.
As a Quality Assurance leader for VMBC’s mobile products, Pia monitors the software engineering processes and methods to ensure that the final product delivers a high-quality user experience. “I’m a detail-oriented person, which helps me tremendously in my job,” Pia says. “I ask all the questions necessary in order to obtain the information I need. And I try to catch all of the details when reviewing product or process quality. It’s like finding all the pieces to a puzzle.”
When I ask her if she likes puzzles, her voice gets more excited. “I love puzzles. Puzzles are so . . . .” She pauses, trying to find the exact word: “. . . so peaceful. When I come home from work, I’m too mentally exhausted to read books or exert any more brain energy. So I work on puzzles.”
It’s this kind of work stimulation, the kind that leaves her fulfilled but in need of restoration at the end of the day, that Pia most enjoys about working at VMBC. “I got so bored at my old job. It was very mechanical, and there wasn’t a lot of thought involved. At VMBC, every month—every day—is different. And I get to dip into so many parts of the company: the administration processes, the development processes, the infrastructure processes. And then I find ways to make everything work more smoothly and efficiently. I really like my job.”
Although she’s excited about LEAN, that’s not Pia’s main takeaway from the conference in Chicago. “My number-one priority is to model conscious capitalism leadership and concepts to my co-workers. I want to help others adopt it. As VMBC’s culture begins to shift to more conscious capitalism practices, I think it will be especially important that we all model it.”
Pia already feels that VMBC’s senior leadership intentionally practices conscious capitalism on the job. “Jesse’s heart is as big as this room,” she says, with her arms stretched wide, looking around the conference space where we sit chatting. She adds ruefully that to some people in Argentina, working for a company with people like Jesse—people who think about you, who care for you and how you feel—can feel almost too good to be true.
“But I recognize how unique VMBC is, how unique Jesse is,” she says, “and I’m grateful.” Pia has been practicing quality assurance for ten years and only two of them have been with VMBC. She knows conscious leaders are hard to find, and she knows she has them at VMBC. No wonder Pia has no intention of leaving VMBC anytime soon.
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